Smell Gas? (215) 235-1212

Ways to Pay


PGW offers a variety of ways for you to pay your monthly bill, many of which are absolutely free. Log in to learn more or sign up to start your online account.

Pay Online

Free of charge with an online account.

Pay In Person

Pay your bill in person with a check, credit/debit card or money order by visiting any of our six Customer Service Center locations.

Pay By Phone

Pay your bill over the phone at (215) 235-1000, 24 hours a day, with a check or credit/debit card using our automated system. Please have your account number ready. A third-party convenience fee of $2.95 may apply.


Pay By Mail

Remember to include your account number on your check or money order and send to:
Philadelphia Gas Works
P.O. Box 11700
Newark, NJ 07101-4700

Pay At Alternate Payment centers

If one of our many locations is not convenient for you, Alternative Payment Centers offer another option.

  • MoneyGram (formerly Traveler’s Express)
  • IPP of America
  • Americash - Center City, North, Northeast, Northwest, South, Southwest, West
  • CheckFree

PGW makes every effort to keep information about Alternative Payment Centers current. However, we suggest that customers contact these locations before visiting to confirm that they will accept PGW payments.*

*These centers may charge a fee for PGW bill payment.



PGW wants to help you avoid the possibility of an unnecessary utility service shutoff. Customers who enroll in our Third-Party Notification Program can designate a trusted caregiver, family member, close friend or organization to receive shutoff notices in the event of non-payment for overdue bills. If the customer receives a shutoff notice, a copy will also be sent to the designated third party to keep them informed. Third-party recipients will not receive copies of your monthly bills or other private customer information and are not responsible for paying bills. To enroll call (215) 235-1000 or visit a Customer Service Center.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.