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PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Coronavirus: Latest Updates

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Our Numbers


Emergency Hotline

If you smell natural gas or experience a gas-related emergency. Available 24 hours, 7 days a week
Leaks, Odors, Safety Tips
(215) 235-1212
¿Emergencias? En Español

Customer Service


(8 am - 6 pm)
(215) 235-1000

Bill collection

Collections, payment arrangements and shut off notices (8 am - 4 pm)
(215) 235-1777

Customer Service

My Account (8 am - 6 pm)
(215) 235-1000

Customer Service

My Business Account, Commercial Resource Center. We are committed to supporting your business needs, Mon-Fri, 8 a.m.- 4 p.m.
(215) 235-7077
New Business Accounts
Existing Business Accounts

File or Follow up on a Personal Injury or Property Damage Claim
We are here to assist you should you wish to file a personal injury or property damage claim.
       (215) 684-6535

Low Income Home Energy Assistance Program
Learn more »
(215) 235-1000

Make a Payment

From a checking account or credit card
- In person or by mail
(215) 235-1000
Click for Ways to Pay

New Construction & Rehabs – Residential / Small Commercial

We’ll work with you on new service installations, gas service restorations, meter enlargements/additions & service relocations.
Find your Sales Representative

Pay Online

Log in to My Account


Savings, rebates and incentive programs
Learn more »
(855) PGW-Solves

Natural Gas Conversion

Convert from your energy to natural gas energy
(215) 684-6700

Parts & Labor Plan

Get your major gas appliances covered
Learn more »
(215) 235-2050

Other Contact Information


Click for PGW Careers

Vendor Opportunities

Learn more »
(215) 684-6759

Report Gas Theft

Report Gas Theft
Confidential hotline 24/7, Gas theft endangers others
(215) 684-6383

Request A Meter Reading

Have your meter number ready before calling
(215) 235-1000

Informacion y servicio en Español

(215) 235-2175

Hearing Impaired (TTY)

Mon-Fri, 8 a.m.-5 p.m.
(215) 236-4646

Call Before You Dig

Pennsylvania One Call System, 24/7
(within Pennsylvania)

(Outside Pennsylvania)

(800) 242-1776

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