We're Here to Help
Payment Options – online, by phone or in-person
To avoid service termination, PGW encourages customers to apply for assistance right here at PGWorks.com, or call PGW at 215-235-1000 to explore payment options. Additionally, PGW’s assistance program applications and eligibility information are now available to customers in 14 languages
Need help in person? Customers can visit a Neighborhood Energy Center (NEC) and get one-on-one assistance with their energy bills. Click here for locations.
Safety First – Visiting an NEC? Please remember to wear a mask, maintain at least 6 feet between yourself and others, and use hand sanitizer often.
Budget Billing: No More Surprise Winter Heating Bills
If you are a residential customer in good standing who gets hit hard by higher gas bills in the winter, you have something in common with a number of Philadelphians. PGW offers Budget Billing, an assistance program that estimates your yearly gas usage and divides the total evenly over a 12-month period. This evens out your payments over the course of the year and helps you predict how much you should budget for your heating costs every month. Call (215) 235-1000 to get started.
Customer Assistance Referral Evaluation Program (Cares):
PGW’s Cares program provides payment assistance to residential customers with special circumstances. These might include medical emergencies, unemployment or other temporary hardships. For more information or to find out if you qualify for Cares, contact PGW at (215) 235-1000.
Senior Citizen Discount
The Senior Citizen Discount is not currently open to new participants. Members who enrolled prior to September 1, 2003, can call PGW at (215) 235-1000 for assistance.
Customer Responsibility Program (CRP)
Struggling to make ends meet? You may be eligible for CRP from PGW, a powerful way to cut gas bills every month. Low income customers who qualify for CRP can save more than 50% on their PGW bill. To apply, visit CRP.
LIHEAP/Crisis/Hardship Funds Grants
Utility grants offer direct financial assistance to low income or individuals and families who are facing utility terminations. Funds may also provide support to those with broken heating equipment or that have had their utility service terminated. To learn more, visit LIHEAP, Crisis, Hardship Funds Grant.
Free Money for Homeowners
The Pennsylvania Homeowner Assistance Fund (PAHAF) is open to homeowners struggling due to pandemic-related financial hardships. Eligible customers can receive up to $50,000 ($10,000 can be directly applied to your PGW bill) through PAHAF. Money can be used toward mortgage and housing-related expenses to cover delinquency and avoid default, foreclosure, or eviction. An application does not guarantee funding. Homeowners can find out eligibility requirements and how to apply by visiting www.pahaf.org, or calling 888-987-2423, Monday Friday, 8 a.m. to 7 p.m.
Refer to these resources for additional information:
Assistance Program Guidelines - Outlines eligibility based on household size and income; renters and homeowners are eligible.
Medical Certificate Guidance & Form
Neighborhood Energy Centers - Provides low and moderate income families counseling and solutions through assistance, conservation, education and related services.
