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PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Coronavirus: Latest Updates

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Manage My Account

Manage Your Account Online

PGW makes it convenient to manage your natural gas account online – anytime, anywhere you have internet access.

Log into My Account        Register for My Account


With My Account
You can view and pay your bill from a checking or savings account free of charge; schedule automatic payments through Autopay; and sign up for a paperless PGW E-bill. You must have received your first bill to enroll in My Account.

Go Green with paperless statements and enjoy these benefits:

  • Improved security. Reduce the risk of fraud and identity theft of paper statements.
  • Less clutter. You’ll have less mail to sort through, and fewer documents to shred.
  • Easier access and storage. They’re easy to download and save to your computer, and if you like holding onto paper copies you still can – online statements are printer-friendly.

Your Rights & Responsibilities

Stay informed about your rights as a PGW residential customer. If you have questions relating to our billing, credit, dispute and shutoff practices, take a moment to download the Pennsylvania Public Utility Commission (PUC) customer guide

Understanding Your PGW Bill

View a sample PGW bill.

Explanation of PGW bill terms:

Budget Plan
This plan is available to all residential customers who are not in arrears. It spreads your payments over a 12 month plan. You may start the Budget Plan at any time. To do so, or for more information, call 215-235-1000 or visit any of our Customer Service Centers.
100 cubic feet of gas.
Dekatherm (DTH)
A measure of the heat content value of gas. Gas usage is determined by multiplying the MCF used by the heat content value of the gas. One DTH equals approximately nine hundred seventy cubic feet.
1,000 cubic feet of gas.
Commodity Charge
The charge for basic gas supply service which is sold either by Volume (ccf or mcf) or heating value (dekatherms).
Customer Charge
A monthly charge to cover NGDC costs such as maintaining the lines, meter reading and billing.
Distribution Charges
The charge for delivery of natural gas from the city gate to the customer.
Gas Cost Adjustment
Amount billed or credited each month to account for differences between projected and actual gas supply costs of the Natural Gas Distribution Company.
Meter Reading Information
PGW shall use its best effort to obtain an actual meter reading regularly and at least every six months for customers without automatic meter reading devices. When the meter is not read, we estimate your gas use. To avoid estimates, you may read your own meter and tell us the reading by calling 215-232-2244 at any time. We also offer stamped, pre-addressed post cards, which you can use to send us your meter reading by the specified date. To request a supply of these cards, call 215-235-1000, or write to us at P.O. Box 3500, Philadelphia, PA 19122.
Migration Rider
Applies to customers switching an alternative gas supplier or interruptible service. The rider credits or surcharges a customer's bill for costs that the company paid during the time that the customer bought gas from PGW but which have not yet been fully recovered from or paid back to customers.
Natural Gas Distribution Company
A state regulated natural gas utility which owns the gas lines and equipment necessary to deliver natural gas to the consumer.
Payment Agreement Plans
If you are behind and cannot pay your full bill, PGW offers special payment plans. Call our Collection Department at 215-235-1777 or visit any of our Customer Service Centers.
State Sales Tax
An approximate amount of your bill that is used to pay taxes to the Commonwealth of Pennsylvania.
Weather Normalization Adjustment (WNA)
An adjustment approved by the Pennsylvania Public Utility Commission as a way to help PGW stabilize its income and operate more efficiently within its budget during the heating season.
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