Be Sure Before You Open the Door
Before letting anyone claiming to be a utility worker into your home or business always ask for identification. Do not allow any person you don't know into your home and do not provide any personal information – such as your phone number or account number – without verifying that they are who they claim to be.
All PGW employees have:
- ID badges
- Official white PGW vehicles with clearly visible PGW logos and municipal license plates
- Branded clothing
If you’re even the slightest bit unsure about a person’s claim to be from PGW, call 911. The Philadelphia Police Department has a direct line to PGW and can verify someone’s claim that they are with PGW. The worst that can happen is that a legitimate PGW employee has to wait a few minutes while you ensure your safety and security – it is not an inconvenience for us.
