Coronavirus (COVID-19) and Your PGW Service: What to Know.
Precautionary Measures
In keeping with public health official guidelines, we are taking precautionary measures to limit your exposure and that of our employees.
- Our employees have been instructed to take precautionary measures to mitigate their and your exposure to limit the risk of infection. Some of those precautions include:
- Frequent handwashing and use of sanitizer;
- Avoiding touching mouth, nose and eyes;
- Keeping a safe distance from anyone self-quarantined or sick;
- Staying home if they are sick.
If you are quarantined or sick?
- If you are quarantined or sick, and you call us for a service order or to report a natural gas leak or other emergency, we ask that you advise us about the conditions ahead of time. We have measures in place that will allow us to continue providing essential services to you.
- In order to protect the health and safety of our service technicians, please be aware that if you or anyone at your property are ill or believe they have been exposed to COVID-19, our field technicians and/or crews will enter your home wearing additional protective gear including respirators, face masks, protective suits and nitrile gloves. They are wearing this additional clothing to protect their health.
- We are also requiring that customers wear a facial covering, and enter a separate room or remain at least 6 feet away while our technicians perform work at your property. These helpful steps provide even greater protection for all involved.
We greatly appreciate your support and cooperation.