In The News

Last Call for LIHEAP: Apply Now to Receive Up to $1,000 for Home Heating

PGW customers can apply for the Low-Income Home Energy Assistance Program (LIHEAP) until May 8, 2026 to help cover winter heating costs

PHILADELPHIA (April 28, 2026) – There is limited time for Philadelphia Gas Works (PGW) income-eligible customers to apply for the Low-Income Home Energy Assistance Program (LIHEAP), a federal grant to help cover winter heating bills. Eligible PGW customers can apply and receive up to $1,000 in free money, which does not need to be repaid, for their natural gas bills. Renters and homeowners need to apply before the May 8, 2026 deadline.

The U.S. Department of Health and Human Services released $3.7 billion in LIHEAP funding to help lower energy bills for families. With the frigid temperatures experienced in Philadelphia during the 2025-2026 home heating season, LIHEAP could help cover a portion of a residential customer’s natural gas bills.

The application can be accessed on the PGW website at pgworks.com/liheap,  Compass PA website, or by texting the word “WARM” to 77037. Customers can also visit more than a dozen Neighborhood Energy Centers across the city to meet with PGW-trained energy counselors to apply for LIHEAP and have their questions answered.

To qualify for LIHEAP eligibility requirements, applicants must have a household income at or below 150 percent of the Federal Poverty Level.

So far this LIHEAP season, more than 29,000 households in Philadelphia received close to $8 million in LIHEAP assistance toward their heating bills. Those without utility service or who have received a 10-day shut-off notice can apply for both Crisis Assistance and LIHEAP together. Crisis Assistance is an additional federal grant up to $1,000 that is awarded to income-eligible customers.

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April Marks National Safe Digging Month

Calling 811 ahead of any excavation project is not just the safe thing to do, it’s the law.

PHILADELPHIA (April 14, 2026) – During National Safe Digging Month this April, Philadelphia Gas Works (PGW) reminds contractors and residents to call 811 or visit pa1call.org, before underground excavation (digging) or any building demolition work, regardless of a project’s size.  

Pennsylvania One Call System (PA 811) triggers alerts to all utilities and notifies all possible affected property owners within the intended digging area so their underground structures can be marked ahead of excavation or demolition work. In coordination with PA 811, PGW processes the requests and marks gas lines to help prevent injuries, property damage, and inconvenient and costly utility outages. In 2025, working in coordination with PA 811, PGW safely addressed over 77,000 One Call tickets to mark underground utility lines across Philadelphia.

Pennsylvania law requires residents and contractors to call PA 811 three to 10 business days prior to beginning an underground excavation project. Creating even a minor trench or hole can lead to significant problems if mishandled before breaking ground. The PA 811 service is free and available 24 hours a day, 365 days a year.

Pennsylvanians can dial 8-1-1 to connect with PA One Call and out-of-state residents or businesses can call 1-800-242-1776. PGW encourages Philadelphia residents to call 811 to report any contractor suspected of digging without a valid Pennsylvania One Call ticket, which will alert all property owners of a possible safety concern. Job sites that do not have visible paint or flag markings should be reported to 811 immediately. Natural gas lines are identified and marked by yellow paint or flags. The yellow color is the standardized safety color specific to natural gas, steam, petroleum, and other flammable materials.

At any time, the smell of gas should be reported immediately to PGW’s emergency hotline at 215-235-1212.

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PGW’s Customer Call Center to Close for Good Friday

PHILADELPHIA (April 2, 2026) – Philadelphia Gas Works’ (PGW) Customer Call Center will be closed in observance of Good Friday, on April 3, 2026. PGW’s 24-hour Emergency Hotline (215-235-1212) will remain open only for odor calls and gas-related emergencies.

PGW offices will resume regular business hours on Monday, April 6, 2026.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play.

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