In The News

PGW Offices Will Close in Observance of New Year’s Day

PHILADELPHIA (December 30, 2024) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of New Year’s Day on Wednesday, January 1, 2025. PGW’s 24-hour Emergency Hotline (215-235-1212) will only remain open for odor calls and gas-related emergencies.

PGW offices will resume regular business hours on Thursday, January 2, 2025.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

PGW wishes its customers and the residents of Philadelphia a safe and healthy New Year. Be sure to celebrate responsibly.

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PGW Offices Will Close in Observance of Christmas

PHILADELPHIA (December 23, 2024) – Philadelphia Gas Works’ (PGW) offices will close at noon on Tuesday, December 24, 2024 and remain closed Wednesday, December 25, 2024 in observance of Christmas. PGW’s 24-hour Emergency Hotline (215-235-1212) will remain open only for odor calls and gas-related emergencies.

PGW offices will resume regular business hours on Thursday, December 26, 2024.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

Last minute gift shopping? PGW Energy Sense is offering a Limited Time Offer. Get $90 off a smart thermostat at the PGW Marketplace by visiting pgwenergysense.com/marketplace.

Enjoy a safe and festive holiday season by following these simple tips.

• Turn pot handles away from edge of stove or countertops to avoid spills.
• Place candles where they cannot be knocked down or blown over.
• Never leave candles or fireplaces burning unattended or when you are asleep.
• Place any holiday decorations at least 3 feet away from heating sources.
• Never use your oven to heat your home.

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PGW’s Customer Call Center Will Close on December 11 at 1 P.M.

PHILADELPHIA (December 10, 2024) – Philadelphia Gas Works’ (PGW) Customer Call Center will close at 1 p.m. Wednesday, December 11, 2024, excluding the emergency line. PGW’s 24-hour Emergency Hotline (215-235-1212) will only remain open for odor calls and gas-related emergencies.

PGW’S Customer Call Center will resume regular business hours on Thursday, December 12, 2024.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

As the holidays are upon us, PGW Energy Sense is offering a Limited Time Offer. Get $90 off a smart thermostat at the PGW Marketplace by visiting pgwenergysense.com/marketplace.

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