In The News

LIHEAP Now Open: PGW Customers Urged to Apply for Up to $1,000 in Heating Bill Financial Assistance

For eligible customers, a LIHEAP grant can be the difference between being able to heat their home or providing a nourishing meal for their family

PHILADELPHIA (December 3, 2025) – As winter’s colder temperatures arrive and local families receive their first winter heating bills, Philadelphia Gas Works (PGW) is urging eligible Philadelphia families, renters, homeowners, and students to apply for the Low Income Home Energy Assistance Program (LIHEAP). The federal program delayed for 30 days due to the recent federal government shutdown is now open and accepting applications for the 2025-2026 heating season. Qualified LIHEAP applicants could receive up to $1,000 in free money applied directly to their PGW natural gas bills.

All natural gas customers benefit from the affordability of using natural gas, and the over 200 million dollars in LIHEAP grant money delivered to Pennsylvania. LIHEAP dollars not only assist those that are eligible, it also helps keep the cost of energy down for all customers. LIHEAP funding eliminates the debt generated from customers that cannot afford to pay; unpaid bills do not transfer to other customers to pay.

If received, LIHEAP grants do not have to be repaid. The LIHEAP application period ends when funds run out or on Friday, April 3, 2026.

Four Easy Ways to Apply for LIHEAP:

1. Text the word “CASH” to 77037 to receive an application.
2. Download a LIHEAP application at pgworks.com/liheap.
3. Visit a Neighborhood Energy Center to receive in-person guidance and payment assistance counseling. A list of Neighborhood Energy Centers can be found here.
4. Visit the Pennsylvania LIHEAP Assistance Office at 1163. S. Broad St. or online.

Applicants must have a household income at or below 150 percent of the Federal Poverty Level to meet LIHEAP eligibility requirements. Eligibility guidelines are listed below and available here.

“We are witnessing the cost of living increasing in every aspect of our customers’ lives. Helping alleviate financial strain is core to PGW’s mission,” said Denise Adamucci, Senior Vice President, Customer and Regulatory Affairs at PGW. “Roughly 180,000 PGW customers are eligible for LIHEAP’s free grant, and we are working to spread this message far and wide this winter.”

“LIHEAP is a vital federal assistance program that Philadelphians rely on to protect against energy insecurity. LIHEAP along with energy saving measures can benefit many this winter,” added Adamucci.

Prefer to apply in person or learn more about your eligibility for LIHEAP? Customers can visit any Neighborhood Energy Center (NEC) across Philadelphia for help applying for LIHEAP or other heating assistance or energy efficiency programs.

PGW is hosting a FREE LIHEAP Day event on Wednesday, December 10, from 2:00 p.m. to 6 p.m. and Sullivan Progress Plaza (1501 N Broad Street, Philadelphia, PA 19122). The event is in collaboration with Senator Sharif Street, State Representative Malcolm Kenyatta, Councilmember Jeffery Young Jr., and the Energy Coordinating Agency to provide face-to-face application assistance. PGW and NEC representatives will be available to help customers with LIHEAP/Crisis grant applications, Customer Responsibility Program (CRP) and PGW Hardship funds. To register and learn more about the community event, please visit https://bit.ly/25FallLIHEAP.

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PGW Now Offering Customers $90 Instant Rebate on Smart Thermostats For A Limited Time

One of the most effective ways to manage energy use and reduce costs is to use a smart or programmable thermostat

PHILADELPHIA (November 25, 2025) – This holiday season, Philadelphia Gas Works (PGW) is offering a special limited time offer for customers shopping  PGW’s online Marketplace  Starting November 25 through January 31, 2026, customers can take advantage of a $90 instant rebate when purchasing an energy-efficient smart thermostat through the PGW Marketplace at pgworks.com.

Smart thermostats are the most simple and effective way to conserve energy and reduce household energy costs. A smart thermostat can be controlled by a cell phone and includes conservation features such as motion sensors, alerts, and integration with other smart devices.

For a number of ENERGY STAR-certified products available on the Marketplace, the instant rebate covers all, or virtually all of the cost of the thermostat, not including sales tax and shipping. In addition to PGW’s rebate, some of the thermostat manufacturers may also offer their own Black Friday deals to further reduce costs. PGW Customers have a choice of devices from Google, Amazon, Ecobee, GE, Honeywell, Mysa and Copeland.

Those eligible for purchases through the Marketplace must be PGW customers and install the thermostat in a residence served by PGW for gas heating. Customers are eligible for up to three rebates and will earn $30 for second and third thermostats purchased.

For information on PGW’s Marketplace and additional energy efficiency initiatives pgworks.com/customer-care/efficiency.

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Philadelphia Gas Works to Close in Honor of Veterans Day

PHILADELPHIA (November 6, 2025) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Veterans Day on Tuesday, November 11, 2025. PGW’s 24-hour Emergency Hotline (215-235-1212) will only remain open for odor calls and gas-related emergencies.

PGW offices will resume regular business hours on Wednesday, November 12, 2025.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

PGW honors all military veterans who served in the United States Armed Forces. PGW is proud to have many employees and retirees who are among those veterans who selflessly served their country – to defend and protect our nation and freedoms. We appreciate their dedication and courage.

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