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ATTENTION:

Considering the impact of the government shutdown and the related lack of LIHEAP funding, beginning November 1, PGW will not disconnect service for residential customers who are participating in PGW’s Customer Responsibility Program (CRP) or who have directed their LIHEAP grant to PGW this year in an early application with the Department of Human Services (DHS). To enroll in CRP call 215-235-1000 or Apply Online  Hide

Smell Gas? (215) 235-1212

What to expect during a project?

What to Expect

We realize construction projects of this scope often raise a lot of questions, and we’re committed to answering all of them. To start, here are 5 primary steps to expect while natural gas mains on your street are replaced:

Step 1: Neighborhood Notification
Step 2: Underground Utility Marking
Step 3: New Main Installation
Step 4: New Service Line Installation
Step 5: Property / Neighborhood Restoration

 

Learn more: 5 Steps of Pipeline Improvement

 

Let us know how we did. If PGW completed a Pipeline Improvement Project in your neighborhood your feedback is valuable to us. Please take our satisfaction survey below:

 

How Did We Do?

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